Returns & Exchanges
In all cases, we will be reasonable and responsive and will endeavour to give an excellent service.
You can return many of our products within 14 days from us delivering the Goods.
1. What can’t I return?
1.1 Customised Goods, bespoke hardware, firmware and software cannot be returned or exchanged.
2. Returns policy
2.1 Consumers ordering Goods at a distance (such as via telephone or online) have certain cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
2.2 You may cancel any order for Goods at any time within 14 calendar days from the day after receiving such Goods, without liability to us. To cancel, Contact Us. Any cancellation notice must be given before the end of the 14 calendar days period referred to above.
2.3 If you cancel an order for Goods, they must be returned to us within 14 days of you informing us of your wish to cancel, complete (with any accessories, leads or other items provided with the Goods) and undamaged, with proof of purchase. If you fail to return the Goods in this manner, we may charge you the costs we incur in recovering the Goods from you (which may be substantial) or the stand-alone retail value of any missing or damaged items.
2.4 Unless collection of the Goods has been arranged, you must return the Goods by sending them to Kit Car Electronics Limited Returns, Crossways Kelvedon Road, Wickham Bishops, Witham, Essex UK CM8 3LY at your cost. It is your responsibility to ensure that the Goods are received by us and we recommend using Special Delivery where appropriate.
2.5 You shall be under a duty to take reasonable care of the Goods until received or collected by us and it is your responsibility to ensure that the Goods are not damaged whilst in transit using transport arranged by you.
2.6 Where the Goods include a battery, please remove it from the battery holder and wrap securely to ensure it cannot discharge in transit.
2.7 You are entitled to examine any Goods ordered as you would in a shop. However, if you use the Goods, you may lose your right to cancel your purchase. Use would include, but not be limited to, cutting, soldering or otherwise modifying or affixing the Goods whether to a vehicle or any other location. We reserve the right to charge you for the value of any Goods returned which have been used, modified or damaged whilst in your possession, up to the full cost price of the Goods.
2.8 If you cancel your order in accordance with the provisions of this Returns Policy, subject to the provisions of Clauses 2.3 and 2.7, we will refund any sums paid by you in relation to your order (less our costs if we have to recover any Goods from you under Clause 2.3) within 14 days of such cancellation, only where the Goods have been returned or evidence of the Goods being returned (in accordance with Clause 2.7) is provided to us.
3. Exchanges policy
3.1 You may request to exchange the Goods. To request an exchange, Contact Us. We are not obliged to offer an exchange but will make all reasonable endeavours to accommodate your request.
3.2 If we are unable to agree with you a satisfactory exchange and your request was within 14 calendar days from the day after receiving the Goods, you may elect to return the Goods in accordance with our Returns Policy above.